At Bon Living Plaz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Our Refund and Returns Policy ensures that you can return your items within 30 days of the purchase date, following the guidelines outlined below.

30-Day Return Window

We offer a 30-day window from the date of purchase for returns. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • You must provide proof of purchase, such as the order confirmation or receipt.

  • Return shipping costs are the responsibility of the customer, unless the item was defective or damaged upon arrival.

If you decide to return an item, please contact our customer service team at support@bonlivingplaz.com with your order details to initiate the return process. We will provide you with further instructions on how to return the item.

Refund Process

Once we receive the returned item and confirm that it meets the return criteria, we will process your refund. Please note:

  • Refunds will be issued to the original payment method used for the purchase.

  • Refunds will typically be processed within 7-10 business days after we receive and inspect your returned item.

How to Request a Return

To begin the return process, please follow these steps:

  1. Contact Us at support@bonlivingplaz.com within 30 days of your purchase. Include your order number and the reason for the return.

  2. We will review your request and provide return instructions.

  3. Once we receive the returned item, we will inspect it and issue the refund accordingly.

Late or Missing Refunds

If you have not received your refund yet, please check the following:

  • Bank Account: Double-check your bank account or credit card statement.

  • Credit Card Company: Refund processing may take time, depending on your credit card company.

  • Bank Processing: There may be a delay in posting the refund in your account.

If you have checked all of the above and still have not received your refund, please contact us at support@bonlivingplaz.com.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, feel free to reach out to us: